Ring Security Cameras
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Missing (but active) Motion Schedules
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In the last few days some of our Motion Schedules have disappeared from the iOS / iPad OS app, for our Floodlight Cam (2nd gen) and our Video Doorbell 3 Plus.
Whilst this would be frustrating, what makes the issue worse was that one was enabled (which is only used occasionally) and it can not be disabled as it no longer show in the app.
This is stopping us from receiving “Motion Alerts” on the Floodlight Cam.
When trying to switch the “Motion Alerts” toggle in the app a pop up appears stating that a “Motion Schedule” is in use and enabling “Motion Alerts” will disable the “Motion Schedule”, when agreed to nothing happens and the “Motion Allerts” remain off.
The “Motion Schedule” is clearly still there and enabled as the “Motion Allerts” disable and enable based on the time in the [hidden] “Motion Schedule”.
So the issue is that we have no access to most of our “Motion Schedules” and one is enabled, which we can not see or disable.
UPDATE: 05/09/2023 - just updated iOS app to latest version (5.64.0) and motion schedules are still not showing. I was hoping this update may have fixed the issue, but no luck so far.
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31-07-2023 08:14:08
Responses (30)
R
I have the same problem. I have tried removing the device from the app, also deleted the app and reinstalled. No joy. I see a similar thing happed in Oct’22 and it requires a software fix in the app.
1
03-08-2023 11:00:22
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J
Having the exact same issue with our indoor cam. I've deleted the app, removed/re-added the device, renamed the device, created new motion schedule and nothing. Still saying it's active and hidden. Modes don't affect it either. Hoping this is just a bug that needs to be fixed because we are not getting any alerts at the moment
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03-08-2023 10:50:10
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M
We've got the same problem. The motion schedule is still active but when I went to deactivate it yesterday, it doesn't appear. Very annoying!
1
04-08-2023 10:10:26
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U
Hi,
Im the owner.
Im unable to turn motion settings on because the app tells me that there's a schedule preventing it, it then gives me the option to turn off the schedule, however immediately after I click turn off, the motion setting reverts back to its original state (Disabled)
1
06-08-2023 05:34:15
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user53264
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01-08-2023 09:36:16
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