Missing action


Im having trouble with my cameras missing motions.

Most of the time it works great. But it keeps on missing motion.

For example this morning I open my front door. The doorbell camera(wired) did not trigger.

I went in front of the camera towards my carport where I have another camera, Spotlight cam wired,

It didnt trigger. I took my truck and drove to work. Still no notifications.

This means that someone could walk in front of my cameras and steal my car but no recording of this what so ever.

But every single cat in my neighbourhood gets caught on film…

What can I do to get the product to work as it is supposed to?


Hi @HansBerglund. Did you ensure that you didn’t have your device in the Disarm Mode , which would disable motion detection? If this is not the case, it would be best to follow up with our support team directly on this concern since it is not capturing movements in front of it. For support, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.