Ring Video Doorbell
Missed video
How can I extend the recording time I have a doorbell v4 and I am finding it’s missing people dressed in dark clothes coming into my drive the first I see of them is they are standing right at my door or even they can come into the drive and drop a parcel off in a storage box and they don’t even appear on the camera. Last week I had a courier stop at the bottom of my drive and get out climb in the back off the van and that’s all I had recorded yet he climbed out and came into my drive and dropped a parcel into the storage box and left but none of the second part of his visit was recorded Why is this ? Do I have something set up incorrectly or does ring not record everything?
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05-09-2023 08:47:42
Responses (2)
- C
Hi @Sapphire125. Ring Doorbells do not record continuously, they will record when motion is detected or someone rings the bell. I'd recommend reviewing your [Video Recording Length](https://support.ring.com/hc/en-us/articles/115001858043-How-to-Adjust-the-Video-Recording-Length-for-Your-Ring-Devices) setting, and then taking a loot at your motion settings to make adjustments as needed. Motion detection concerns are usually resolved through changes to the settings. This includes the [Motion Zones](https://support.ring.com/hc/en-us/articles/360050360052-Customizing-Motion-Zones-for-Video-Doorbells-and-Security-Cameras), Motion Sensitivity, and the [Motion Frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) options. Additionally, [Smart Alerts](https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Motion-Alerts-for-People-and-Other-Motions) can help you further refine your motion detection, but they may not work for everyone. Lastly, ensure your Doorbell has a strong internet connection for the best performance.
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07-09-2023 10:50:22
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Caitlyn_Ring
A post was split to a new topic: [Issues with Ring Doorbell](/t/issues-with-ring-doorbell/224933)
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07-09-2023 10:06:24
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