Missed ring

Products Video Doorbells
#1

I got an alert today that I had missed a call on my peephole Ring. When I check my history there is a 40 second video but it’s all black and no audio. Why doesn’t it show who was at the door?

#2

Hey @Kourtks. It looks like you may need to troubleshoot your device to fix this black video error. You can learn more about how to do this in our Help Center Article here.