why i can not see who ring the bell
Hi @jjgege. You will see a Missed Ring in your Event History log whenever you do not answer a ring notification. If you have a Ring Protect plan, you’re able to go back and view the recording from that Missed Ring for up to 60 days. Without an active Ring Protect plan subscription, you will not be able to view previous recordings. You can learn more about the Ring Protect plans we offer on our website here. I hope this helps clear things up! 