Ring Security Cameras

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C
Microphone isn't working on Ring Floodlight
https://www.youtube.com/watch?v=1iL2t5Tciu4This past saturday, apparently my RING Floodlight cam's MIC just went out. What do you think? Please watch whole video to hear the sound and when it happens. Ever since this happened, its like this on every single video including Live View.

7055

0

1

04-06-2020 04:47:16

Responses (6)

C
Hi @cameroncalvert. Thank you for showing what this sounds like when the microphone seems to have shorted out. For this concern, could you please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Let us know how this goes and what they're able to do for you, as your answer may help other neighbors!

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05-06-2020 07:00:00

S
My floodlight camera has been doing this exact same thing for a few months now. Have you found a fix for it yet?

0

02-10-2020 04:11:51

C
Factory Reset

1

02-10-2020 04:13:14

S
Does a factory reset work? The recordings sound like the microphone is shot, it’s all muffled and distorted sounding.

0

02-12-2020 06:56:44

D
I’m having the same issue. I installed my floodlight cam a week ago and it worked fine and now the speaker doesn’t work. ?

0

02-12-2020 04:35:21

J
My Spotlight camera sounds worse. It was something I was told I have to live with. It stinks because I pay allot for their services with four cameras.

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17-09-2021 10:30:35

M
Sorry to hear about this, @John051! Having an optimal wifi signal is the best first step to obtaining the best audio experience. Check out our [Community post about RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) for tips on improving wifi connection, if needed. Otherwise, a power cycle might also help. This can be done by powering down the Camera, then powering it back one after a couple moments. I hope this helps. :) As mentioned above, our support team is always happy to take a closer look if this concern persists for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

0

20-09-2021 04:16:10

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