Microphone isn't working on Ring Floodlight

Sorry to hear about this, @John051! Having an optimal wifi signal is the best first step to obtaining the best audio experience. Check out our Community post about RSSI for tips on improving wifi connection, if needed. Otherwise, a power cycle might also help. This can be done by powering down the Camera, then powering it back one after a couple moments. I hope this helps. :slight_smile:

As mentioned above, our support team is always happy to take a closer look if this concern persists for you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.