Microphone isn't working on Ring Floodlight

https://www.youtube.com/watch?v=1iL2t5Tciu4This past saturday, apparently my RING Floodlight cam’s MIC just went out. What do you think? Please watch whole video to hear the sound and when it happens. Ever since this happened, its like this on every single video including Live View.

Hi @cameroncalvert. Thank you for showing what this sounds like when the microphone seems to have shorted out. For this concern, could you please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let us know how this goes and what they’re able to do for you, as your answer may help other neighbors!

My floodlight camera has been doing this exact same thing for a few months now.
Have you found a fix for it yet?

Factory Reset

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I’m having the same issue. I installed my floodlight cam a week ago and it worked fine and now the speaker doesn’t work. ?

Does a factory reset work? The recordings sound like the microphone is shot, it’s all muffled and distorted sounding.