The micro usb plug on the orange charging cord won’t fit into the back of the ring video doorbell. It has worked for a few years but now I have tried everything but it won’t go in all the way therefore its not charging.
This is happening to mine too. Very strange. What did you do? I’m past the warranty and looks like I can’t charge it anymore. It’s the port that won’t accept the plug anymore. Not is damaged, it’s more like the portal closed up half way in.
The included micro USB should always fit the charging port on your Video Doorbell or battery. If it is not inserting at all, please check for debris or obstructions in the port. It is also a great step to ensure the USB is not damaged.
Our support team can also help further with this. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
I have the same issue. Nothing is blocking the port and it’s the cord that came with the device. It doesn’t go in all the way so I can’t charge it. This doesn’t make sense as worked and charged many times before. At first I thought it was the wrong cord but it’s the same. Nothing is damaged, it simply doesn’t fit anymore. What options are there other than to toss it?
Something is making it not work.
Try a new cord, and double check that the port isn’t misshapen or has dirt or other debris inside it.
Have the same problem as the rest of you. I see ya all got a run-around answer. Did any of yoju find a answer??