Defect in peephole doorbell. There is a metal ring with a notch in it. This is in the piece that fits into the back of the door. The notch was installed to the side which means the strip I pulled out of the peephole has nowhere to go. I’ve tried to line up the notch with the white plastic piece but it won’t budge. Any thoughts?
Here’s a picture from the back
Hi @KEB1. If you have not already, please give our support team a call at one of the numbers available here. They can follow up on this accordingly for you to ensure you get the proper set up! Please note that we’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to come back and let me know how this goes!