Mechanical doorbell not working any longer

All of a sudden, my mechanical chime in the house is not working with my Ring doorbell. I have reset the doorbell many times, power levels are good, WiFi router is about 25 feet away on the same floor, and it just won’t start ringing again. Any ideas?

Hi @PBuckles. There could be something wrong with the wiring or the chime kit itself. Would you mind reaching out to our support team directly for this? They can confirm if the chime kit you have is compatible and help you check the wiring to make sure everything is working properly. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: