Mechanical doorbell goes “ding” but not “dong”

Products Video Doorbells
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1

Greetings,

I have a mechanical doorbell that has a two-tone “ding-dong” type sound. After installing a Ring Doorbell Pro 2, my mechanical doorbell only does a one-tone “ding” but no “dong.” Is this normal?

2

Hi @user65142. In the Ring app, navigate to Device Settings > In-home Chime Settings and ensure the Chime Type is set to Mechanical. If it’s already set to the right type, verify that the Pro Power Kit is installed on the chime kit correctly.