Ring Video Doorbell
Mechanical chime won’t work when ring off-line
Hi mechanical chime no longer seems to work when the ring bell is off-line however, this used to work previously why have ring removed this feature this was a good fail safe to have when ring bell was offline at least the Mechanical chime still worked
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01-04-2023 01:11:31
Responses (5)
- U
Bell offline on the odd occasions like I had internet issues a few days ago and bell was offline and plug-in chime not working which is understandable but the mechanical one should still work. This is a firmware issue from ring as it use to work when off line in the past
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07-04-2023 02:08:36
- J
Hi @user41115. I appreciate the information. The next best step would be to contact our support team to further investigate this concern. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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10-04-2023 05:49:52
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- U
I have the exact same issue. Whenever the Wi-Fi disconnect the mechanical chime will stop working. Seems like a terrible design. Does anyone know how to prevent this?
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28-02-2024 05:51:46
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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29-03-2024 05:52:40
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Justin_Ring
Hi @user41115. Apart from your Doorbell being offline, is that battery in it also completely uncharged? If so, charge the battery and [reconnect it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network), then see if the chime starts working. Also, is your Doorbell consistently falling offline?
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03-04-2023 04:10:32
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