Mechanical chime won’t work when ring off-line

Products Video Doorbells
1

Hi mechanical chime no longer seems to work when the ring bell is off-line however, this used to work previously why have ring removed this feature this was a good fail safe to have when ring bell was offline at least the Mechanical chime still worked

2

Hi @user41115. Apart from your Doorbell being offline, is that battery in it also completely uncharged? If so, charge the battery and reconnect it to your wifi, then see if the chime starts working. Also, is your Doorbell consistently falling offline?

3

Ring bell is hardwired

4

Bell offline on the odd occasions like I had internet issues a few days ago and bell was offline and plug-in chime not working which is understandable but the mechanical one should still work. This is a firmware issue from ring as it use to work when off line in the past

5

Hi @user41115. I appreciate the information. The next best step would be to contact our support team to further investigate this concern. Give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.