Ring doorbell pro has been installed by a electrician and cannot get it working correctly. Tried many things and double checked the product.
-Voltage at 20v
-wires all secure on the doorbell and mechanical chime
-wifi is strong to the unit
-no Alexa or google home taking notifications
-doorbell shows proper video and motion notifications
-when doorbell is pressed, it makes a chime from the unit itself from the outside but no chime from the mechanical chime in the home
-Reset button has been held for 20 seconds and doorbell has been reset
-Power has been shut down for 10mins and powered back up and reinstalled using the given install video
-On the app, the mechanical chime has been selected and the in home doorbell is on.
-have deleted the app and unit from my ring account and all reinstalled
-reinstalled the old doorbell and works perfectly fine.