Hi @Pete66. Live Views are usually triggered when you or a Shared User activate the Doorbell to see what is happening. As for the recordings having a black screen, try the following steps:
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Reboot your router by unplugging it for a few seconds and plugging it back in.
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Verify your Doorbells signal strength, also known as RSSI, is at a good level.
We also have this Help Center article with other steps to try. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support. If you are not sure how these Live Views are being activated, our support team can look into that with you as well.