I'm having the same issue, just started this afternoon. Live view events are visible on the app when they're being recorded, the event does record, but going back to view in Event History I hear audio with no video (black screen)

I’m having the exact same issue. I’ve called tech support twice and was told “we’ll look into it. Is there anything else I can help you with?” I then received an email from Ring support saying “we’re investigating your issue.” I’m hoping there will be an app software update soon

Hi @Pete66. Live Views are usually triggered when you or a Shared User activate the Doorbell to see what is happening. As for the recordings having a black screen, try the following steps: - [Reboot your Doorbell using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). - Reboot your router by unplugging it for a few seconds and plugging it back in. - Verify your Doorbells [signal strength, also known as RSSI, is at a good level](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). We also have this Help Center [article](https://support.ring.com/hc/en-us/articles/360023439472-Fixing-inaccessible-recording-errors-by-adjusting-Your-router) with other steps to try. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. If you are not sure how these Live Views are being activated, our support team can look into that with you as well.

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