I recently had a party, and my plan was to keep the lights from the Ring Floodlight and Spotlight on for the entire time people were out on the deck. I turned both fixtures on manually through the app, but after awhile, they would turn off. I would turn them back on and, again, they would turn off after several minutes.
Is there a way to keep the lights on after I’ve turned them on manually, until I turn them off in the app?
Hi @SoCalRinger. The lights for the Spotlight Cam Wired and Spotlight Cam Mount cannot stay on indefinitely when using the Light toggle. The lights will stay on up to the amount of time it is set on, which is up to 15 minutes. The lights on a Spotlight Cam Battery will stay on for 30 seconds when using the Light toggle and can not be changed. The Floodlight Cam should be able to keep the lights on until turned off. If you have the Devices grouped together in a light group, that could explain why the lights on the Floodlight followed the other Camera when the lights turned off. If you do not have them grouped and the Floodlight lights are still toggling off on their own, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.
My Floodlight Cam Wired Pro do the exact same thing… I don’t think this is a single user issue.
The only way to keep them on seems to be to create a schedule that keeps them on. Its a giant pain to disable and renable and it doesn’t seem to take effect immediately anyway. And since its a schedule, its stuck under 3-4 layers of options. For example a “dusk” to “dawn” schedule will only take effect if the state of the schedule is enabled at dusk…
Did you get any resolution or assistance with Ring Support?
I just experienced the same issue with my floodlight cam. I tried to get the light to stay on with the toggle, but no matter what I did, the light kept turning off by itself. I tried power cycling, but it still did not work.
Earlier this year, I was able to keep the floodlight cam light on manually all night long by using the toggle on the app. But it no longer works.
Not sure if it’s a coincidence, but I am having other light issues with the floodlight cam. When I change mode on the alarm, the light will turn on automatically, even in the broad daylight. And, no, I do not have any groups set up etc.