‎Malfunctioning -Ring Floodlight Cam Wired Plus with motion-activated light won’t shut off

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user52336

Malfunctioning -Ring Floodlight Cam Wired Plus with motion-activated light won’t shut off

hardwired-security-cameras

light-settings

troubleshooting

After having light installed for a month, the light won’t shut off. There’s no motion. I try to turn off with the button. When I turn off, it flicks “on”. It won’t shut off. There seems to be a software malfunction.

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25-07-2023 01:32:14

Responses (1)

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Tom_Ring
Hi @user52336. I suggest performing a reset on your device. You can do this by pressing and holding the setup button for 20 seconds, then releasing. Also, be sure that you have a strong RSSI, which can be found in the Device Health menu.
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31-07-2023 12:59:15
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