MAJOR Doorbell Security Issue this morning

Products Video Doorbells
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#1

I’m not sure how long this has been going on, but it’s a MAJOR issue that is allowing people OUTSIDE the house to hear what’s going on INSIDE.

I have a Ring Doorbell outside, and a Ring Pan/Tilt camera inside. This morning as I was leaving the house I noticed that on my doorbell I could HEAR what was going on inside the house!

Somehow, My Ring Doorbell and My Pan/Tilt camera were connected to EACH OTHER and each one’s speaker was broadcasting whatever the other one’s microphone was picking up! So people outside could hear what was going on inside, and visa-versa.

HOW do two CAMERA’S connect like this??? I rebooted both and had to leave for work, I’m hoping that rebooting them fixed this issue, but this is something that MUST NOT EVER HAPPEN!!!

#2

Hi @RRobaldo. There is no reason that the audio from one device should be playing out of a different device. There is not a way for the devices to be linked in such a manner that would cause this to happen. I suggest reaching out to our support team so they can dive into this concern. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.