Responses (5)

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pallen

I'm having the same issue.Ring App Version: 2.4.0macOS Version: 10.15.1I have contacted Ring Support and had half a dozen rounds of communication with them. They keep telling me that this is a setting in the operating system and to "contact MAC support" (whatever that means). I've asked several times for them to forward the problem report on to the Ring development team to look at, but they won't do it. Very frustrating.

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18-01-2020 18:44:37

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robbo78

This is not an MacOS issue, no other app causes this issue. There's actually no point in this app existing the way it is on Mac, the designers have just wasted their time and Ring have wasted their cash on it. Until this issue is fixed the app is 100% useless.

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05-03-2020 12:31:12

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robbo78

Still preventing sleep on latest mac app store update Version 2.5.1 (761). When will this be fixed? This app is useless on a Mac still. If every Ring customer was actually made aware of this issue, not one single user would be inclined to download this on a Mac. Fix. The. Issue...

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22-04-2020 09:16:49

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pallen

There is no option to change the "prevent sleep" setting in Activity Monitor. That's because it's not a setting and Activity Monitor is not a settings panel, it's an activity monitor. This is the same advice I got from Ring Support and it's simply wrong. The Activity Monitor tells you what's happeni

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22-04-2020 16:53:14

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shamsteroo

after hearing this advice, I am quite worried about the development teams understanding of how macOS works.

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22-04-2020 17:05:00

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pallen

@Chelsea\_Ring, can you please make sure that the team looks at the post from @bchavet back in January which provides all of the diagnostics they should need to understand this problem?

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22-04-2020 21:18:20

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Jonah_Lee
This is most certainly not solved. My mac has completely stopped sleeping and it is the Ring App that is doing it.I am on an iMac Pro (2017) 2gz 10 core with 65 gb of memory and a Radeon Pro Vega 64x, and I am currently running 10..15.5 beta (19F72F) thought it was happening on 10.15.4 before i moved the the beta.This literally makes the app useless because it is keeping my Mac from sleeping so I have to uninstall.
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06-05-2020 17:04:36
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Jib
Sheesh. Yet another thread, same problem. In a more recent thread the problem was stated that MacOS 11 wasn't supported because it is 'too new'. This thread goes back more than a year. As Moana said "This goes back a LITTLE farther than the reef"
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21-01-2021 19:58:34
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Burkazoid
Have just had to uninstall the app for the same reason. I noticed the past few days when I picked up my Macbook after it being closed that it was still hot. This morning the battery was dead even though it had been 100% last night.
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03-03-2021 06:51:56
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pasty
Was just about to uninstall it when I found a setting in Preferences (Ring -> Preferences). If you untick 'Mini-alerts when app is in background' this turns off the 'preventing sleep' flag in activity monitor. Once you have unticked the mini alert checkbox, quit the Ring app then open it again & check activity monitor. Works in Big Sur 11.2.3 & Ring 2.8.3.It's a workaround but at least it means you don't have to keep quitting the Ring app to stop your computer going to sleep.I hope this helps someone.
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04-06-2021 06:36:45
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