Ring Video Doorbell
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Low voltage off line every couple of days
hardwired-battery-video-doorbell
Hi, My door bell pro keeps going off line. Device health is saying poor/low voltage. Power coming from transformer is fine upon checking. If I do a manual reset it’s ok for a few days then same again. Getting annoyed with it as the other items have not had any issues which were all installed on same day by the same chap. Help!? Thanks in advance, Sukh
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11-11-2020 12:14:41
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Caitlyn_Ring
Hi @Sukh. I'd recommend reviewing the steps in this Help Center Article here to troubleshoot insufficient power issues with the Doorbell Pro. If the steps there don't resolve your concern, your next best step would be to contact our support team directly so they can take a closer look at your device and account to figure out what the problem is. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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11-11-2020 21:20:11
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