Ring camera keeps saying batteries are at 4% and 6%. Been like this for a couple of months now. Have inserted 2 fresh batteries twice now and still says they’re dead. Have probably also uninstalled and reinstalled app about 15 times, just in order to give me notifications. The whole thing is just very unreliable and bugged way too often.
Hi @Ranum. The battery percentage should automatically update after inserting a freshly charged battery. Try performing a reboot by using the reboot option on the Device Health page. This process should only take a few moments. If that doesn’t resolve this, the next step is a complete reset by holding down the setup button on your Camera. Once the reset is done, walk through a new setup in the Ring app using the steps under Set Up a Device.
These troubleshooting steps resolve the issue. If they don’t, you can reach out to our support team at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.