Low Battery on doorbell

I just set up my ring doorbell and I’m getting a low battery alert. I wired the ringer to the door bell wires. Will this alert go away or do I need to take the doorbell off and plug it in to the charger cable

@Boats1 wrote:
I just set up my ring doorbell and I’m getting a low battery alert. I wired the ringer to the door bell wires. Will this alert go away or do I need to take the doorbell off and plug it in to the charger cable

Hello @Boats1 ,

The wires of your doorbell only “trickle-charge” the battery at a very slow rate. It is highly recommended that your recharge your battery to full before your initial setup /mounting. When you use the orange USB charging cord (included with your doorbell), both the red and green lights will light up. Your battery is fully charged when the light on the battery shines only a solid green. Your battery will take around five to 10 hours to fully charge depending on whether the USB cable is plugged into a USB port on your computer or into a wall outlet USB charging plug (faster).

You did not state which model doorbell you purchased. If your Ring Doorbell has a “Quick Release Battery Pack” then you do not need to remove the doorbell itself, but only pop out the Battery Pack and recharge it, and then snap it back into the battery compartment. But since you stated, “do I need to take the doorbell off”, it sounds like you purchased a Ring Video Doorbell “2nd Generation / 2020 Release” . . . and in that case, since it has a built-in non-removable battery (not the Quick Release Battery Pack), you would need to ‘take it off’ (the Ring Video Doorbell) and recharge it.

Note: For your safety, when reattaching the Ring Video Doorbell, use only the short security screws (with blunt tips) under the faceplate. Do not use the pointy wooden screws in the two Security Screw slots at the base of the doorbell faceplate. Using any other type of screw could damage the battery and create a potential fire hazard. Picture drawing on the difference of the two screws are in the link, at the bottom of the page:

https://support.ring.com/hc/en-us/articles/360040764472-Charging-the-Battery-on-Your-Ring-Video-Doorbell-2nd-Generation-

For additional information on understanding “Low Battery” Notifications:

https://support.ring.com/hc/en-us/articles/360045181471-Understanding-low-battery-notifications

Once recharged, the Doorbell does periodic Health checks and will display the current battery charge level. If after recharging the battery to FULL and waiting a reasonable time, the Low Battery Notification should disappear and the Device Health page should display the battery level. If you still are getting a Low Battery Notification, then your should telephone Ring Support for additional help on how to correct your issue :

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

Unfortunately, due to the Covid-19, their available hours and available Ring services have been changed also:

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

I hope you find this information helpful. :slight_smile: