Ring Video Doorbell

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K
Low battery having been fully charged
battery-video-doorbell
troubleshooting
battery-life
Hi, I have a ring doorbell 3 plus which I purchased in May / June of 2020. I purchased a second battery in November 2020 so that a second battery was ready to go when the current one run low and needed replacement. However, both batteries now (when fully charged) are only showing 2% battery life and critically low. Would both batteries simultaneously came to their end at exactly the same time despite being purchased 6 months apart or do I have another problem? Any help appreciated.

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11-03-2023 11:44:04

Responses (2)

T
Hi @kkidby7. Typically, the battery percentage won't update in the Ring app until the Doorbell button has been pushed. After you push the button wait a few minutes, then open the Ring app and check the Device Health menu in the Ring app. Let me know if this helps.

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13-03-2023 02:06:35

J
@kkidby7 so did you try pressing the doorbell and checking the battery percentage after that? I have a similar problem.

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09-09-2023 07:40:21

S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

0

09-10-2023 07:40:40

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