Ring Video Doorbell

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L
Love view not working

I have live view setting on. On my video doorbell but it’s not allowing me to look at a live view. Keeps telling me to reconnect. Anyone have an idea on how to fix that?

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23-07-2020 11:51:44

Responses (1)

  • C

    Hey @Lorenzo20. Typically Live View concerns like this are related to the strength of the signal that your Ring is receiving. What is the RSSI reading on the Device Health screen for your Doorbell? You can learn more about RSSI and how it affects your Ring [here](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/How-it-Works-Your-Ring-Device-RSSI-Good-vs-Poor/ba-p/751#M4). Additionally, I'd recommend checking out our Community Post on Live View concerns and how to resolve them [here](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/Live-View-Not-Activating-and-Connecting-Troubleshooting-Tips/ba-p/821).

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    23-07-2020 16:43:11

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