Loud ringing noise from doorbell

My wired Ring Pro doorbell just started making a very loud ringing noise. We can’t get it to stop. This is the actual Ring unit, not our doorbell inside the home. Any ideas?
I am at work now and don’t want to go home to disconnect it. But it’s loud enough to disturb the neighbors.

Hi @JonWebb. There is an option to lower the volume in the Ring app. When in the app, select your Doorbell and tap Device Settings > General Settings and adjust the volume accordingly. I hope this helps.

I tried that at the time; it made no difference. The only thing I could do was the hardware reset, which worked.
I should mention that this reduces my confidence in the Ring product – what if I had been on vacation?

Hi @JonWebb. I suggest reaching out to our support team. They’ll be able to run some diagnostics on your Ring Pro and ensure that everything is working as intended. We want you to feel confident that you are “Always Home” with your Ring Pro. Let me know what the support team is able to find.

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

I did call support at the time. We went through setting the volume in the app as you also suggested but it made no difference, as I’ve said. The next step was to use the reset button on the side of the doorbell to reset it. But I couldn’t do that from work. The support person never offered to walk through any other debugging.
I think at this point it’s probably too late, because the doorbell has been working for days now. If it should happen again, do you have any other suggestions?

Hi @JonWebb. I’m glad this is working for you now. If it happens again, I would reach out to our support team right away. That will allow them to view the problem in real time and see what is causing this behavior.