Responses (6)

T

Tom_Ring

Hi @Clearpix33. When setting up the device, select the "Set Up Without Scanning" option. Next, select your Doorbell. It will then have an option that says "Help Me Find PIN Code". I hope this helps.

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29-06-2021 23:37:04

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V

Vegaxochilt

Hello, I have the same issue for the same device. I tried the help me fin my pin, all it shows is a icon of the qr code and 5 digit in the bottom. Problem is mine came without the 5 digit code

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07-07-2021 05:34:27

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JoshHaley
Neither my doorbell or box have a QR code or pin on, absolutely no idea how I set it up before but after having to factory reset it after it lost connection to the wifi I now can’t set it up. Wasted my entire lunch break today trying to fix it and after spending 30 minutes on the phone to someone just trying to spell my name and email I had to give up and go back to work. Surely there is an easier way because this QR code and pin system is great… if you actually give them to people!
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13-07-2021 18:13:05
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C
Caitlyn_Ring
Hi neighbors! If you're not able to get your Ring devices set up or you can't locate the QR code or pin necessary for setup, our support team can assist you further. As Marley mentioned, you can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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13-07-2021 23:08:42
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Hayrom23
I have the exact same problem! Ring Doorbell 3 plus. Moved house and now can’t set up again as no QR code or pin in the box! Rang ring customer service as suggested on here but they had no suggestions whatsoever! They said the only way to set it up again is to unscrew the doorbell from the wall so I can get to the QR code from the back of the bell! I do have a MAC code from the box but apparently Ring still can’t help. So frustrated and can’t believe there’s no other way to retrieve the QR code. Very disappointed with Ring Customer Service!
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25-08-2021 19:59:47
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M
mlw2
Similar issue. Removed wired doorbell from customer who was having issues with it. Installed new one.Trying to troubleshoot the one I removed.It has no QR code or PIN sticker.I have MAC and S/N ONLY.Help please!
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19-09-2021 00:39:27
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