cant view my cameras on my lap top after upgrading to protect plus. Keeps prompting 'Please turn your device vertically. Horizontal mode not supported". It’s a laptop, no need to turn it vertically. All I see now is a snapshot with a counter in the lower left corner. Never had this issue before, only after getting the Plus Plan. I want this fixed. Worked perfectly before the upgrade to Plus. Something they did maybe? Laptop is Windows 8.1.
Nothing to do with a plus upgrade. Looks like you have you laptop in windows tablet mode. Make sure tablet mode is off. HTH
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I was getting this when trying to view history from a desktop machine. I have my monitors turned vertically, so the browser window is more narrow than a laptop screen, horizontal monitor, etc. All I did was drag the browser window wider and the message went away and I can see the camera view again. I’d say this is a bug with unresponsive frames or something; it doesn’t resize to the window you are using. The program detects something is wrong but doesn’t display an accurate error message to the user.
Try fullscreen/maximizing the browser on your laptop.
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