When someone rings the doorbell and I am notified on my phone it takes so long to activate the picture and audio people are often gone before I can speak to them. This problem happens with both the doorbell and the stick up cam.
Hi @skerrlaw! The best first step here is to remove and reinstall the Ring app on your mobile device. Communication efficiency and quickness is often related to wifi, mobile device, or Ring app communication variables. The best next thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength.
On your mobile device, try testing video on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure bluetooth is disabled. I hope this helps! 