Login works online but not in the app

I can no longer use the app - login fails, but my login works fine using the browser. Have deleted the app, reinstalled but still can’t login

If using the Android version of the app, go into the App settings (from Settings) and clear the storage and login again. Be sure you are using the same login.

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Thanks but I’m using iOS version

Hi @user8311. Is there a specific error message you’re getting when you try and log in on the Ring app? Feel free to attach a screenshot as well. Are you using a VPN or any specific security settings? These will impact your ability to login and use the Ring app as Ring is not compatible with VPNs.

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