Login works online but not in the app

Products Ring App
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#1

I can no longer use the app - login fails, but my login works fine using the browser. Have deleted the app, reinstalled but still can’t login

#2

If using the Android version of the app, go into the App settings (from Settings) and clear the storage and login again. Be sure you are using the same login.

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#3

Thanks but I’m using iOS version

#4

Hi @user8311. Is there a specific error message you’re getting when you try and log in on the Ring app? Feel free to attach a screenshot as well. Are you using a VPN or any specific security settings? These will impact your ability to login and use the Ring app as Ring is not compatible with VPNs.

1 Like