Locks and smoke Co2 sensors disappear from ring app

Today I noticed that my two of my z wave accessories are missing from the ring app. My Schlage door locks and my first alert smoke and co2 sensors were gone.

My locks came back but my smoke and co/ have not and under professional monitoring it shows none for smoke and co2 sensors being monitored. All have fresh batteries.

This happens from time to time and is not great especially is you are away.

iOS 17.1.1 and latest ring app on an eero pro wifi system.

Hi @ed880fe0f6b6bc10c13f. If this is happening from time to time, I recommend reaching out to our support team to further investigate this with you. Request to work with our Alarm team since these devices are connected to your Alarm Base Station. Give our support team a call at one of the numbers available here.

This same thing happened at about the same date to my 4 UltraLoq Zwave locks - disappeared without a trace.

Hi neighbors. Devices should not disappear from the Ring app unless you have manually removed them. Please ensure your Ring app is fully updated, and that you’ve selected the correct Location from the drop-down list in the top center of the Ring app.

If you do not see one of your devices in the Ring app, try adding it using the steps under Set Up a Device. If this doesn’t work, or this issue continues to happen, please follow up with our support team to take a look at things on the back end. Request to speak with the Ring Alarm team specifically, since Z-Wave devices are connected to your Ring Alarm Base Station.

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