I would like to return this product. I have tried to complete this online through your website but have issues as it won’t expect my billing code when I try to return.
The contact number for Ireland also does not work and the automated chat is unbelievable bad and I can’t get assistance.
Please note tomorrow is the last day I have within the 30-day return policy and I would like this email to be noted as an extension on that timeframe.
Hey @NeilCronin. Our support team would be the ones able to assist you with processing a return and refund. Approximately what time did you call the Ireland support number? We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times and an adjustment in our support team’s hours of availability. If you are outside of the US, please read our response to COVID-19here to see how to contact support to ensure you reach out during the hours that our team is available to help.