‎Live view works in Dashboard but not in Live View as such

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a0afe721fe09729d865a6f100e575d

Live view works in Dashboard but not in Live View as such

hardwired-video-doorbell

troubleshooting

wireless-security-cameras

Live View works fine from the Dashboard for my Ring Pro 2 doorbell and wireless security cam - but it just gets stuck on "Loading" when I tap to get Live View. My WiFi speed is fine, signal strength is good, Device Health is good. The same happens on the Rapid Ring app too

1055 •

0 •

06-03-2022 04:42:04

Responses (1)

C

Caitlyn_Ring

Hi @a0afe721fe09729d865a6f100e575d. What is the RSSI for your Doorbell Pro 2? I'd recommend checking the RSSI first, which you can read more about in our [Community Post](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) on the topic. We also have some helpful troubleshooting tips and tricks specifically for video and Live View concerns in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/115001499906-Ring-App-is-Having-Trouble-Connecting-to-the-Ring-Device-and-Showing-Video). Let me know if any of those help! :)

0

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07-03-2022 11:29:20

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