Live view works, but not when someone rings

Hi, I can see a live view at anytime except when my doorbell gets rung. Then it just sits there saying “activiting”. On my device health it states voltage is “Good” and my wifi signal is -49 in green. This is a recent occurance, it starting doing this a month or so ago.

Any ideas?

Hi @bsimmons105! During these Doorbell push instances, are you at home or are you away from home? There are many cases where public Wi-Fi connections (store, restaurants, work) might not allow an efficient connection. We recommend trying on cellular data during these times to see if signal connection improves.

This is also an excellent test to do at home, to see if cellular data operates more efficiently than Wi-Fi, or vice versa. Additionally, please ensure you Doorbell Pro is connected to the 2.4 GHz frequency rather than 5GHz. I hope this helps! :slight_smile: