Responses (2)

B

Boone

I was able to reestablish the "Live View" function by doing a Hard Factory reset and completeing the complete installment procedures again. But note, you should view these two links also. Hope the hard reset solves your Live View problem.[https://community.ring.com/t5/Feature-Request-Board/FIX-IT-PLEASE/idi-p/40660](https://community.ring.com/t5/Feature-Request-Board/FIX-IT-PLEASE/idi-p/40660)[https://community.ring.com/t5/Feature-Request-Board/Snapshot-giveth-then-it-taketh-away-Bring-back-the-30-second/idi-p/47928](https://community.ring.com/t5/Feature-Request-Board/Snapshot-giveth-then-it-taketh-away-Bring-back-the-30-second/idi-p/47928)

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13-07-2020 15:13:27

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B

Boone

I had earlier recommended a Hard, "factory reset" as a way of fixing the "Live View" issue. And I also added the link, so show a potential adverse result of the Hard reset ... or at least I originally thought that's what happen (mistakenly). I had lost my Snapshot interval of "30 Seconds." I kept trying to get it back ... and today I finally was successful with a solution to the lost interval setting. I've added a comment explaining the whole story in the link:[https://community.ring.com/t5/Feature-Request-Board/Snapshot-giveth-then-it-taketh-away-Bring-back-the-30-second/idi-p/47928](https://community.ring.com/t5/Feature-Request-Board/Snapshot-giveth-then-it-taketh-away-Bring-back-the-30-second/idi-p/47928)

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18-07-2020 02:44:48

B
Boone
[@Rebeccakss](https://community.ring.com/t5/user/viewprofilepage/user-id/77520)This link might be helpful, if you are still having issues:[https://community.ring.com/t5/Security-Cams/No-live-view/m-p/49382#M10966](https://community.ring.com/t5/Security-Cams/No-live-view/m-p/49382#M10966)
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22-07-2020 08:06:07
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