Live View Will Not Work with Floodlight Camera

Hi @omega2008. The RSSI on the Floodlight Cam is a bit on the higher side, but you mentioned that it is recording motion and capturing Snapshots without issue. A few basic troubleshooting steps you can try include power cycling your Floodlight Cam and resetting it.

  • To power cycle your Floodlight Cam, disconnect it from power for at least 60 seconds. You can do this by disconnecting power at the breaker. Then reconnect the Camera to power and test out the Live View.
  • If the power cycle doesn’t work, fully reset your Floodlight Cam by holding down the reset button for at least 20 seconds. After the reset is complete, set the Camera back up in the Ring app using the steps under Set Up a Device and test out the Live View.

If this concern persists, and none of the suggestions above or in our Community Post on Live View help, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.