Live View - What triggers it???

Lately when Iook at my history, I see multiple entries that are listed as “Live View” and are shown in ORANGE instead of blue. When this happens, they seem to occur every 10 minutes for around 30 minutes and then stop. When I view the recording, I don’t see anything that seems to have triggered the entry.

Any ideas???

Hey @LtAmoc. Live View is only triggered from the user’s side of things when someone wants to view the Doorbell. Anytime you tap on the camera from the Dashboard and go live, this is pulling up the Live View. You may need to ask any shared users if they are enabling the Live View and pulling it up, as this could be where there are a few Live View events if you are not triggering them. Please note that Live View events cannot be longer than 10 minutes, as they time out after the 10 minutes has passed and need to pulled up again, which would log another event in your Event History.

If you’re having 30 minute long Live View events or need someone to take a look at this with you, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.