No. I have a similar issue but it takes longer like 10-15 min. and then the camera window goes black replaced by a blue Reconnect button. Clicking it brings the display right back but what about customers with family members like senirors and the disabled who rely on the security of these cameras and are unable to use a mouse and bring the display back that ring.com apparently disconnects to save on their server bandwidth. To keep the display constant we would need to sit in front of the monitor with the mouse in our hand to maintain the display and that is definitely not the service we are paying a monthly fee for.