Responses (62)

• J

  jfoster4913

  Bump. Ring, you suck. Sincerely, A current loyal customer (for now....)

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  10-01-2022 08:55:36

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• U

  user4622

  Ya...they tell you go to to the right message board, link you and there is no organization to it. Sure, scroll down forever and not find this topic. And search takes you to publications, not message board topics. They just don't want their servers running hot. That's what it is.

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  29-03-2022 05:51:54

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  user4622

  I use Wyze cameras for the front and back yards. They don't always notify you and often pick up tree movement lol. But they mainly stay on/engaged unless there's a lull in internet. But they have recently made the recorded events are just pictures now. No videos. So the ring will just be a non glorified doorbell with intercom. :/

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  29-03-2022 05:58:37

• U

  user17500

  They will never fix this this because they don't want to store the feeds of those that just leave the cameras running. I too am annoyed by this 10 minute timeout which led me here but then I got to thinking that is probably the reason. This is my assumption of just putting the pieces together so while I'm not positive, that is why they do not I'm guessing.

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  15-07-2022 02:53:07

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• U

  user4622

  Ring now times out under 1 minute on live view. It happened to me a few weeks ago as well. I do know they set the time out normally for 10 minutes, it's not a glitch. But this under a minute timeout is a glitch and I can't watch for packages. 30 seconds to be exact

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  25-07-2022 02:16:06

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  M

  mysteryy

  Ring is proving themselves to be a complete JOKE. The word security should not be listed anywhere near their brand / name.

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  26-07-2022 06:50:13

• C

  Caitlyn_Ring

  Hi neighbors! Your Ring Cameras and Doorbells do not record continuously or 24/7. When you activate the Live View, it will timeout and need to be reconnected after 10 minutes. We appreciate your continued feedback on this, and you can vote on the feature request for an extended Live View time frame below. https://community.ring.com/t/extend-the-length-of-live-view-24-7-recording/4507 If you're having any concerns with your Live View not working or disconnecting before 10 minutes, please try the troubleshooting steps in our Community post on Live View [here](https://community.ring.com/t/ring-live-view-not-working-or-connecting-ring-troubleshooting-tips/249). If that doesn't help, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)

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  28-07-2022 08:10:03

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  31fac72515a1e652ce7b

  Look, obviously this is not a design flaw, nor is it broken. I can understand when RING wasnt owned by Amazon this 10 minute timeout being implemented because the inventor of RING didnt have the resources that Amazon has. I am sure it is to avoid using loads of storage and resources, however, Amazon can afford to do this. I mean, you are probalby already using AWS to store all this data, just allow it. OR, offer a different membership where you charge more for this option. Or offer an option where you dont store the data nor process it. Stream it locally on customers network to their other Amazon devices, web browser etc, on their local LAN.

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  31-07-2022 10:56:59

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  RingMaster2

  We have been voting for this feature for over 3 years and the issue has existed for over 5 years. Caitlyn, when can you provide information to us about what the developers are saying about this requested feature and specifically what the ETA is? We have waited 5 years for this feature and many people are returning their Ring cameras very often because this 10 minute time out is pathetic. Can you get us some sort of response from the developers? thanks

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  08-04-2023 02:54:06