Live View timeout
I bought the Ring Stick Up Camera Elite in order to monitor my dog in the backyard, while I work in my home office. Live View appears to timeout after 10 minutes, which defeats my primary purpose for having this camera. I'm going to reach out to Ring support by phone to see if they can turn this limitation off on my account and report back. This is stated nowhere in any of the product literature and is a terrible design flaw, which will result in my negative review.
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11-05-2020 12:44:42
Responses (64)
- J
Live view does not work more than 30 seconds or so on Windows 10. If you are using that you cannot get 10 minutes. I get a full 10 minutes using Echo Show (haven't tried it on my phone). When I first installed my Ring system I got 10 minutes on Windows 10 but no more. Ring stopped supporting Windows 10 (the very best way to view your videos). My cameras and doorbell still work with Windows 10, but only a very short live view and usually only downloads 10 videos . Many do not download at all. I must go to the web site now to see all my videos and from the web site, live view is not available at all. Live view on a phone is a joke - too small to see details. Ring took a decently operating system away from Windows 10 computer users. It's a shame if you ask me. It was my preferred method of using Ring.
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18-05-2021 03:49:32
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- F
Ring - you need to sort this What a load of rubbish After spending a fortune on ring products I discover I cannot monitor them for more than 10 mins with having to say Alexa - show me front door etc It’s driving me mad ! I so with I have gone with nest now :-( Sort yourselves out good grief!!! Mind you saying that you don’t reply or listen to your customers anyway so no doubt this will go into a black hole like the rest of the comments
•5
23-05-2021 12:59:12
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R@Chelsea_Ring Can we have an update from the Ring Team as to when this issue will be resolved, or some answer about why the timeout exists?
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29-05-2021 11:20:00
- R
@Tom_Ring Thanks for providing the information that there are no current plans to resolve this issue which has been ongoing for greater than 4 years. I can no longer support Ring cameras as a product due to this issue. I will recommend to all my readers that all persons who are looking for home security cameras should avoid purchasing Ring cameras at this time.
•4
06-06-2021 04:11:00
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- TE
Would this suggestion get more traction if placed in the Feature Request Forum? That is what the moderators always advise doing. I'm not sure if a different team monitors that sub-forum. I think Ring has marketed their cameras as motion alert cameras and not live-streaming cameras like a traditional CCTV system. But, I see the points raised by many here that bought indoor cameras to monitor children and the like. It would seem Ring could imlement the change and leave it up to the user as to how long that live view could be left on. I think perhaps one reason it is not offered is that it would probably use up the battery pretty quickly, but that would not matter for the hard wired versions. Are folks here saying competitor battery operated cameras offer user-selectable times for live view? Which brands? I'm curious now. For me, with my outdoor battery spotlight cameras, the design as is works fine but I folks here have made some pretty reasonable arguments as to why it is insufficient in other cases. Why not post this in Feature Request and see what happens?!
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07-06-2021 02:46:56
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R@trail-explorer Indeed, this feature request has been on the Feature Request Board for over a year. It was in the Top 5 for more than a year. [https://community.ring.com/t/extend-the-length-of-live-view/4507](https://community.ring.com/t/extend-the-length-of-live-view/4507) As you continue reading, please keep in mind that you will want to read the following information in the voice of Agent Smith from the Matrix as he interviews [Mr. Thomas A. Anderson.....](https://www.youtube.com/watch?v=uXEUW792etk) The ring stick-up cameras can also run on solar power but this is for all Ring camera's as far as I understand it. 10 minutes is the Live View limit. There are many other brands that have no 10 minute limit such as Arlo cameras and others. For many people, 10 minutes of Live View is just fine but many people prefer much longer than that. It sounds like the Ring cameras work great for you. For people that want longer than 10 minutes however, they will have to look at other solutions unfortunately. Many people claim that Ring advertise the cameras as baby monitor style cameras. I have not seen that advertising but others claim to have seen it. Perhaps those readers could post those links showing the cameras as baby monitor style cameras so we could discuss it further. Here is another sad thread listed below on the topic in case you need to understand the reasons for wanting more than 10 minutes. There are even people who have used Ring cameras to monitor their infants and they have been negatively impacted by the 10 minute limit, some have even had emergencies whereby the 10 minute limit has placed their infant in danger. Recently, the 10 minutes was reduced to a paltry 40 seconds in many cases (for the Windows 10 App). [https://community.ring.com/t/live-view-continuous-viewing/1205](https://community.ring.com/t/live-view-continuous-viewing/1205)
•2
08-06-2021 01:05:22
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novak187
i have 2 Ring Spotlight Cam and Door Bell , fire tv and few alexa devices , Ring Protect and amazon prime. for personal reasons i can only use windows app which timeout 30 sec and that is not good enough , love the amazon products but if they don't fix this i must switch to something else .
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22-03-2021 06:15:47
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