Ring Security Cameras
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Live View timeout
I bought the Ring Stick Up Camera Elite in order to monitor my dog in the backyard, while I work in my home office. Live View appears to timeout after 10 minutes, which defeats my primary purpose for having this camera. I'm going to reach out to Ring support by phone to see if they can turn this limitation off on my account and report back. This is stated nowhere in any of the product literature and is a terrible design flaw, which will result in my negative review.
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11-05-2020 12:44:42
Responses (62)
- D
Totally agree!I just purchased the Ring Peephole doorbell/camera for my apartment and wanted to be able to continuoulsy monitor the front door.I have owned, and still own, other security camera prouducts and this is the FIRST time I have run into a 'security' device that times-out (from showing live video feed) after a period of time (10 minutes).I don't know which Ring 'genius' thought that a live feed timeout was a good idea but what is the 'logic' behind this?To give someone approaching your door more 'cover' before you know they are near your door?Complete non-sense!DrewLas Vegas, NV
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21-10-2020 20:57:21
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- J
I definitely agree . I was very excited to buy my ring camera and my Amazon fire tablet to display as a monitor . Soon realizing that It times out in a few minutes . Huge let down and in my opinion major flaw on the ring app. I really do hope they fix this. Very unhappy and now I have a new fire tablet , a wall mount , and two ring cameras but my main goal was to set it up to stay on consistently . Ring of your reading this, I really hope you fix this glitch
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26-11-2020 16:09:25
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- L
If anyone from Ring Product team is still reading this thread, please fast track this request. It is expected to have a security camera to be available for continuous operation as needed. I would have expected the developers to leave it up to the user to decide on the timeout and the duration. I bought the Indoor Camera with Amazon Echo Show 8 to use as a baby monitor, such a disappointment to learn that the combination is not fit for the intended purpose. If continuous operation and monitoring is not available with Ring indoor camera, I will be forced to return the product and unfortunately will have to switch to another ecosystem. Please get your act together ASAP.
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04-12-2020 19:32:44
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- M
I really wish the 10 minute limit didn’t exist. I have a Ring doorbell installed by my mother’s bed. She has Alzheimer’s and it’s been an \*almost\* perfect solution for us. On good days, she can push the button when she needs help. On days when she’s less coherent, I need a way to watch in constantly. The 10 minute live view limit is a pain, though, and I’m afraid we’ll end up purchasing a different camera.
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15-12-2020 06:03:53
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ring91
I would like to know if the timeout functionality will be modified. The reply seems to be that this change can not be implemented. Does this mean that the change will never occur? As a compromise, I am sure that the timeout limits can be modified. I just purchased some additiobal cameras to watch my dog. I am hopeful that ring will do the right thing and at the very least make some timeout modifications to help the ring community.
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21-10-2020 17:47:07
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