live view takes time to load or fail to load.

The live view of the ring pro takes time to open, most of the time people are already gone before I am able to see the live view. The video is recorded and stored properly afterward, so the recording is working but live view NOT.

I have also a ring flodlight cam which is installed far a way from the modem (respect to the ringpro, which is just 2 meter from the modem), and with the cam live view works perfectly so its not a newtowrk issue.

Can you please let me know how to fix this?


Hey @rino85. Please check out our Community post here which details how to try to get your Live View back to working. Let me know if any of the troubleshooting recommended in that post helps!