Hey neighbors. In addition to the steps mentioned above, there are a few other things you can try. First, try to reboot your internet router to see if that will improve the communication to your Doorbell. You can do this by unplugging your router for 3-5 minutes, then plug it back in. It can take up to 10 minutes for your wifi to restore.
Next, make sure that the OS on your phone is up to date, as well as your Ring App. You can also try the Rapid Ring app to see if this improves your Live View experience. Try testing with wifi only and on cellular data, to see if one works better than the other.
If you’ve tried these steps and your Live View concerns have not been corrected, it would be best to contact our support team to get this resolved. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.