Hi @samxara. A good place to start is our Community Post on common causes of Live View concerns, which you can find here. If the solutions there are not helpful, you may try uninstalling the Ring App, restarting your phone to clear the cache, and reinstalling the Ring App. This can often resolve concerns similar to what you’re experiencing. Should that not work either, please give our support team a call at one of the numbers available here. They’ll be able to look into this more closely and offer more in-depth troubleshooting support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.