When logged onto online Dashboard, working on PC, launch live view then go to Picture in Picture, the PIP window opens as normal, but only shows live view for around 1 minute.
Then, when I notice it`s paused I click " Back to tab " and get a " Live view paused, click reconnect to resume " notice.
Then have to start all over again.
Seems to completely defeat the whole point of having a PIP feature.
Hello @Johnboy. I have tested this on Chrome on a laptop, and it works. My Live View does not pause in PiP after a minute, and when I click on the Back to tab option, Live View is not paused. Which web browser are you using?
@Johnboy. This was tested on Edge running Windows 10, and there were no issues like those you are running into. I would recommend verifying that your web browser is up-to-date. Try using a different web browser to see if it makes a difference. You also want to make sure you do not have a VPN active. If you have tried these steps and are still having the same concern, give our support team a call to further investigate this with you.
Strange… Just done a little experiment. On Edge.
Opened PIP but STAYED on Ring website/dashboard/tab, with PIP window running, and without moving away to another tab… It ran okay for the 5 or 6 mins that I watched it, no problem.
I Did that 3 times and watched it run okay for about 5 or 6 mins. each time All ok.
BUT… If I then try same again, open PIP, but then MOVE AWAY to work on a different tab, then it pauses the PIP again after about 1 min.