Live view only works in PC browser and not when using Ring App for Android or iPad

I bought 2 Ring stick up battery security cameras to try. Now I dont know if there is a limitation on Live view when you are in your first months free trial but I am seriously un-impressed. I can use live view when using a browser on my windows laptop but it has never worked on two android phones and it doesnt work on my iPad. On each mobile device it tries to connect then just says Could not open live view. Please , try again. This is using the Ring app downloaded from the Android and Apple app stores so its the latest version. If this is the limitation of the Ring products, I will be sending back for a refund and looking at a different company's product. The cameras connectivity is NOT an issue and both strengths are very good. I believe this is a limitation in the latest Ring App.