No issue with live view Ring Door Bell 2, until upgrade to new phone, Samsung A32, Android 11, Sprint to T-Mobile 5G network SIM chip. I referred this issue to T-Mobile and the latest update is their referral to Samsung and it’s implementation of Android 11. The will get back to me in a couple of weeks.
The previous phone was on Android 10 using Sprint’s 4G LTE network. There are some multiple possibilities that could be the cause of this issue.
- T-mobile network or SIM chip
- Android 11
- Samsung or Galaxy A32
- Ring App
Just found out my daughter’s I-phone 11 never worked on AT&T’s , 5G network, only WIFI but that may be a different issue.
These kind of causes are only identified and corrected when you can get all companies to work together as a team to identify the cause using network traps.
Once issue is correctly identified, doesn’t mean the issue will get resolved, maybe to due Security Issues or costs.
On the internet, found 1 user who resolved this issue who had the same phone, Samsung Galaxy A32. The setting changed to resolve was: Mobile Data, Access Point Name, clicking on Selected Access Point, XXXX, and changed, Mobile virtual network type, from GID, to NR NSA. My phone is restricted from making this change, and I did provide this info to T-Mobile advanced tech. support.
With very few recent reports on this issue , I’m starting to think the issue may only be related to the A32.
If issue can’t be identified or resolved, my step-by-step plan:
- Reinstall a Sprint SIM chip, or
- Obtain a different phone, or
- Switch mobile provider
Inputs are welcomed to aid in identifying the cause or resolution.