Live View not Working with Dual Sim

Hi
So I have my iPhone 11 Pro that has iOS 15.3.1, here in Australia I have two providers Telstra(Physical) and Vodafone (E-Sim) when I turn the second line off the live view starts working, it doesn’t matter which line I disable it starts working.

I have uninstalled the app and re-installed the app, reset the network settings, even restarted the phone

on LTE Im getting great speeds over 100mbps.

My Ring Door Bell has Great Wifi (-48 RSSI) and there’s no issues with download or upload speed

Doorbell is hardwired with a ring transformer

Rapid Ring works ok but occasionally drop outs.

2 Likes

This is a unique setup, in which there may be configurations with these plans or cellular network details that might be best explored with your cellular provider support. That being said, please ensure there is not a VPN enabled and that both plans do allow for streaming quality videos over cellular data.

With the Rapid Ring somewhat working, this could be a sign of processing abilities with the mobile device and dual sim networks, in which it would make sense for the smaller Rapid Ring app to work better.

Just to be sure, feel free to check in with our support team for a more in-depth look at this. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

1 Like

Same issue here; when only 1 sim active, no problem, either which sim. When both active, no live view

1 Like

To get the issue looked at by Ring DEVs report it to Support (https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) If only a couple people report the issue then it likely won’t get looked at. If hundreds do, then it’s more likely to get their attention.

1 Like

They are not alone with this issue and it has nothing to do with the provider, as if you disable either provider and am only functioning off 1, it works fine…

Please fix this issue.

2 Likes

I just wanted to chime in and say I’m having this exact same problem. It took me a while to figure why I couldn’t live stream my cameras, but I finally figured it out and can reliably reproduce the problem. What is also interesting is that, when I have the problem, and can’t stream inside the main Ring app, I CAN stream in the RapidRing app…

1 Like

Same here. Works fine on Wi-Fi but as soon as you use cellular; it take a long time to load if at all.

I’m glad I’m not the only one here but I wish they would fix it. The only work around is to turn off the data you aren’t using which is a pain.

If anyone else has a solution please say hey :slight_smile:

1 Like

Exactly the same issue for me. It took me almost 2 years to understand in which conditions it happens, I already called support a lot of times but they weren’t able to help me.

No issue in one of following conditions :

  • on wifi
  • with rapid ring app (but will no more be available), even with both cellular simultaneously enabled
  • with ring app after disabling the second or first line (work on both if only one is active at a time)

Issues (no live view, streaming not working) in following conditions :

  • With ring app when both cellular lines are enabled

No issues on provider side, issue is on ring app

I’ve already tried changing cellular preference when both lines are simultaneously active but nothing changed (cellular line data preference, data auto-switch on /off between lines,…), only way is to completely disable one of the lines which is not a solution…

Thanks in advance to investigate on Ring App,

Christophe.