Live view not working when phone is on WiFi

Hi all,

As the title suggests, I’m having a strange issue which has only started recently. If we try to view our Ring Doorbell Cams live view while we are connected to our WiFi it doesn’t work, however, if we pause WiFi on our phones it works instantly so is not a WiFi strength issue to the bell.

I’ve tried the usual of power cycling everything but that hasn’t helped.

Anyone have any other suggestions?


Hey @Stryker89. Please check out our Community post here for more tips and tricks on how to address this concern. :slight_smile:

I have exactly the same issue - Andriod phone - live view over wifi was working fine last week, but today it only works via 4g

Wifi is still fine for live-view via the fire-tv and amazon echo - the issue is 100% specific to wifi on the mobile, and the mobile wifi signal strength and speed test are effectively perfect.