It’s working for one user when at home, simultaneously the other user is away from home and unable to view live feed. Any suggestions?
Hi @Littlejn! Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength. This will ensure that your network is able to communicate not only within the home, but efficiently across servers and to a remote mobile device as well.
Removing and reinstalling the Ring app is a quick way to ensure it is up to date and optimally integrated with the mobile device. On the mobile device in question, try testing video on wifi only, and then on data only, to see if either connection is more efficient. The cellular tower in their area might not have a great connection. Please also ensure bluetooth and VPN is disabled. I hope this helps! 