Sorry to hear about this experience, neighbors! The best first step will be to check the marked solution in this thread, which contains numerous steps to resolve this concern. Most importantly, wifi resources and signal strength will ensure for an efficient video connection.
I recommend also testing live view when the device is plugged in, and battery removed (using plug in power only). If this concern persists after trying all the steps we’ve recommended in this thread, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.