I am not using a mesh network. The camera is directly paired to the router
So, I just walked around the back of the house to check the stickup cam, and no notification was received. To add insult to injury, I then tried live view and it worked. So on this occasion live view worked, despite not notifying that motion had been detected.
This product is about as much use as a chocolate fire guard. I wish I didn’t buy it.
anyone find a solution
its been over a month and i haven’t been able to use my ring for live view, wasted my free month sub all recordings were black after the first few days when the firmware updated.
Now i am getting a Still Loading live view… Phone connection is very weak before live view ended.
new camera set up today and live view not working. Uninstalled and set up again, still not working. Think it might very well be going back
I’m having the same problem, I just purchased and installed 4 stick up cam’s (wired) all connect to a TP Link M4 mesh router and the live view doesn’t work (If I restart the unit it works for a couple of hours and then nothing ( when I restart / reinstall the unit it works for a couple of hours and then nothing). I checked the settings and all the devices average RSSI range between 44 to 45. I even moved the router a couple of feet away from each unit and the problem still happens.
I also have the flood light cameras and doorbells and they were perfect no issues at all with the same router.
I guess I’m gonna have to take them down and send them back. Not a happy customer!
Hey neighbors! Thank you for chiming in if you seem to have this concern, but please ensure that we are preforming all possible troubleshooting. When it comes to the Live View not connecting/working on the Stick Up Cam 3rd Gen, or any of the cameras, it may not work on one device while it works on another. This could be isolated quickly and directly with our support team here to determine if this is a device issue or a network issue. To see if you can nail this yourself, see below!
Some neighbors have found relief to this concern by doing the following to their network:
- Switching networks for the device, whether this is from 2.4 Ghz to 5.0 Ghz (if possible for device/network to connect to)
- Switching from connection to a router to a mesh system/Chime Pro/extenders and vice versa
- Rebooting your router, ensuring that all ports and protocols are opened for the Ring devices
- Ensuring you have proper speeds. Lots of neighbors during this time have noticed slower speeds because of the current conditions and changes to at home life
- Disabling any VPNs
Some neighbors have found relief in this concern by doing the following to their Ring device:
- Completely reset the device by pressing and holding the setup button for 30 seconds
- Removing the device (after saving any recordings you may need) and then re-setting the device up
- Testing Live View with device next to the router
- Ensuring device is fully charged
- Looking at Device Health and confirming RSSI is in acceptable range
Some neighbors have found relief in this concern by doing the following to their app:
- Disabling VPNs on the phone
- Removing the app, rebooting phone, reinstalling the Ring app
- Trying the Rapid Ring app
- Connecting to the app on wifi or mobile data only (testing whichever connection is not your normal)
- Updating app/OS software on phone
If you’ve covered all of these to no avail, or would like that immediate assistance, our support team can also assist with more in-depth video connection troubleshooting.
I’m the originator of this post. I’ve been staying home for the last 6(?) weeks like much of the world so I haven’t really tried live view much lately. Yesterday I decided I was going to try some additional network settings but before I tried anything I checked and live view works for the doorbell and cameras and it has for the last two days. I’ll see if it holds.
Hello OP, hello admins, I have tried to set up a new set of cameras at my dad’s and I am facing the same issue of disconnection and inconsistency in the liveview. Both networks are using a wifi mesh system (tp link deco E4. To be precise)… I might have found a common problem concerning my issues…
Agree. I have had this issue since the beginning. Went through all the steps with customer service. Still have difficulty with live view. Router is close to ring doorbell. Still nothing.
Same problem…they don’t do anything ! I’m sure they know the problem but they don’t find THE solution…! It’s a shame to leave people with no solution…is it your version of “services” !
Please Ring…people are waiting for you and your reputation is worsening every day…
We have the same problem with one of our stick up cams. One works fine, the other doesn’t.
Can’t get through to talk to a live person to get help with this.
I finally found a thread for my ongoing problem with a stick up cam. I also have 2 floodlights and a spotlight cam that have worked with no issues. The stick up cam has its own wifi connection to an extender with a 35 RSSI. I have had the problem that the stick up cam becomes unresponsive, no live view, device health shows the last status was hours back while my other Ring cams show up to a few seconds status. I have called support at least three times with the same result: no solution. The stick up has a battery and solar panel which shows the battery charged to 100%. I hook my smartphone onto to the stick cam wifi connection with no problem as to internet access. By trial and error found out that by removing the battery and disconnecting solar panel and reconnecting after 30 seconds the stick up cam becomes active and everything works ok. The last time I did this it lasted for over three weeks with no problems. After reading all the postings on this issue I’m convinced the problem is the stick up cam whether firmware or hardware.
Wow. A lot of people with problems with the Stick Up Cam. I felt the need to throw my hat in the ring.
I had my Ring Alarm system and stick up cam for almost a year. For the most part no problems.
However, this changed around the time that they came out with the Motion Verification Feature, which I initially enabled. I thought that was causing the problem below, so I turned the feature off. That did not solve anything.
I am often not getting notifications for movement. When I look at the recent events, the video picture is overexposed (very, very light) and the picture pauses a second or so once a person or object enters the frame. The video will remain stuck for about 30 seconds to one minute. The end of the clip is normal, but it is generally after the person or object is out of view.
Moreover, I am not able to access live view. All of these are problems when using the App on my phone or the website on my computer.
After reviewing video clips, it looks like this has been going on since around April 2nd or 3rd. Some of the videos clips are completely black.
As a follow up to my previous post, one of the things that seems to have been fixed, is that the Stick Up cam dashboard picture is no longer overexposed to the point of being totally washed out. All the cams are updating the view at the same time when I access the Dashbord. Going to keep an eye out to see how long it takes for the stick up cam to become unresponsive. PS The Floodlights and Spolight update the Dashboard view every 60 seconds and the Stick Up every 10 minutes.
I am having the exact same issue.
One 3rd gen cam works perfectly, whilst the other two are useless…tried removing, resetting, using a different network and the same issue. Won’t show live view or update when the app is refreshed.
I am not spending hours going through everything I have already done and somebody at Ring needs to sort this out sharpish!
What a total waste of money!!!
I understand your frustration. I just checked my cams and the stick up cam is still working fine after 16 days. What I remember is on initial install, it did a firmware update. Then on one of my troubleshooting it did another update. Finally on my next to the last problem there was a third update. Ever since then, so far, it has been working ok. What I also noticed is that before the firmware had a number now is “Up to date” like all my other cams.
Make sure “cellular data” is turned on for the Ring App. I was having the same issue. I recalled that during a previous troubleshooting episode, I was instructed to turn it off. After turning it back on, all is good. Hope this helps.
OP here again. I’m not really sure what happened but live view seems to work for me quickly on the doorbell and cameras. Like a couple of others have said, the doorbells finally say “up to date” when I check the firmware rather than a version number. Other than that I haven’t noticed anything and I hadn’t actually done anything to fix it lately. Maybe the key was staying home for many many many weeks. I’ve not tried it anywhere but home as I have not been anywhere but home since March 11th. I’ll give it a try remotely some day when I can get out of here.
I too am having the same issues outlined by others. I’ve gone through the troubleshooting steps that others have gone through as well. It still doesn’t work. As a product manager myself, I firmly believe this is a firmware issue. (pun intended). I’m happy to work with Ring to troubleshoot but I’d ask their product team reach out to me to help resolve. Happy to help where possible.
Exactly the same problem here. I’m in the UK with various ring devices. Ring Video Doorbell 3 plus works absolutely fine with Live View and shows the last health check as only one minute ago. However my two 3rd Gen Stick Up Cams will not show live view, both just state “streaming error”. Device health shows that one of the had a health check last completed 5 hours ago and the other had a health check last completed 23 hours ago! Terrible that Ring haven’t fixed this issue despite the amount of complaints on this thread!